Solving problems when connecting accounts

Meta, just like us, is constantly developing its systems and driving the integration of Instagram and Facebook forward. Furthermore, Meta does not allow you to connect all types of Instagram and Facebook accounts. This can quickly lead to difficulties. Here you will find support for setting up your accounts and pages.

Settings, links and permissions

These are the most important settings that must be in place so that you can connect your Instagram and/or Facebook page to markero:

One thing in advance:
first make sure that you are logged into Facebook with the right account – the one that your Facebook business page is connected to.

Instagram account

✅ Your Instagram account must be a Professional account. This is because Meta does not allow personal profiles to be connected to external tools. To find out more, take a look here: Professional accounts on Instagram ↗️.
Open Instagram and go to settings for professionals → Account type and tools, you can change the account type accordingly.

Connection Facebook ↔ Instagram

✅ Instagram must be connected to a Facebook page (profiles and professional profiles are not supported).
Please read this article from Instagram: Add a Facebook page to your professional Instagram account↗️.

Set permissions for people, pages and accounts correctly

People

✅ An administrator with ‘full control’ must connect the page. This means that you must first have administrator rights to be able to establish the connection between your Instagram Professional account and the desired Facebook page. You can make these settings directly in the Meta Business Suite ↗️.

Pages and Accounts

✅ All permissions for all pages and Instagram accounts must be selected – even for those that are not connected to your markero account.

I still can't connect markero and Facebook

All accounts and permissions are set up correctly, but markero is still showing you the following message:

Please open the Facebook page and create a Facebook business page. Then try again.

This can be due to two things:

You really don't have a Facebook business page, as stated in the message. However, if you have set all the settings exactly as described above, it is definitely because
you are currently logged into Facebook with a different account. It's best to log out of Facebook and then log back in with your business account. Then try again.